Comments on: What parts will be replaced on my vehicle? https://www.autobodyfaq.com/2007/08/30/what-parts-will-be-replaced-on-my-vehicle/ Auto Body Repair and Insurance Questions & Answers Tue, 25 Jun 2013 16:50:06 +0000 hourly 1 By: Diane Whitney https://www.autobodyfaq.com/2007/08/30/what-parts-will-be-replaced-on-my-vehicle/comment-page-1/#comment-62 Thu, 14 Feb 2008 19:46:56 +0000 http://www.autobodyfaq.com/?p=9#comment-62 Why don’t insurance companies tell the insured about betterments?
Instead they tell them, “A common ploy is to add additional costs without informing you, and then tell you that the vehicle will not be given back to you unless the additional costs are paid”.

At the shop where I work, when a customer picks up their repaired vehicle and I tell them they owe an additional, (for example)$112.88 for a betterment on an AC Condenser that their insurance company has decreased payment on – due to normal wear and tear of the part, they think we’re trying to make a “fast buck”.
Some become very angry and we have had to absorb the betterment costs to diffuse the situation.

Diane Whitney

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